BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsBT Inbound Phone Services Contract Renewal
    Awarded contract

    BT Inbound Phone Services Contract Renewal

    Awarded
    £79k
    Published 13 Aug 2026

    Renewal of BT Inbound contract for non-geographic phone numbers supporting customer service operations with enhanced flexibility and disaster recovery features.

    🇬🇧United Kingdom· West MidlandsPublished 13 Aug 2026· TodayviaFind a Tender
    Awarded
    £79k
    Published 13 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £79,050
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      West Midlands

    Suppliers

    1 supplier
    • BG
      BT GROUP PLC
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published today.

    13 August 2026
    Awarded — no open tender advertised

    Brief

    This is a 12-month contract renewal for BT Inbound telephone services, which provides non-geographic phone numbers (0800, 0345, etc.) to support customer communications. The service is primarily used by the Contact Centre Team (CCT), with additional use by the IT Service Desk and after-sales support teams. The non-geographic numbers enable customers to reach the organization via free or local-rate calls. Key benefits include flexible number management and disaster recovery capabilities, allowing rapid rerouting of numbers to different endpoints as needed. A Supplier Questionnaire (SQW) has been completed. Alternative providers were contacted but did not respond. Note: BT has advised that Framework procurement is not available for this contract as the current favorable pricing is conditional on the organization's charity status.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, ORBIT GROUP LIMITED has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. NETCALL TECHNOLOGY LIMITED1× · 33%
    2. Spherica Business Solutions Ltd1× · 33%
    3. BT GROUP PLC1× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, SOFTCAT LTD - FCA — the field to beat, or your route in as a partner.

    More from ORBIT GROUP LIMITED

    4 listingsView all →
    AwardedIT & Software🇬🇧United Kingdom

    Software Renewal: SDS Solutions Suite (ProVal, Landal, Sequel)

    Three-year software renewal contract for SDS Solutions suite (ProVal, Sequel, LandVal) valued at £160,886 with fixed pricing and no mandatory product migration.

    £160,886ORBIT GROUP LIMITED
    Published 13 Aug 2026
    AwardedMedia & Communications🇬🇧United Kingdom

    Voice Calling via Microsoft Teams Direct Routing (SIP Service)

    Procurement for voice calling services via Microsoft Teams Direct Routing with SIP connectivity across multiple office locations, with flexible 2-year break clause.

    £61,254ORBIT GROUP LIMITED
    Published 13 Aug 2026
    AwardedIT & Software🇬🇧United Kingdom

    Electronic Document and Records Management System (EDRMS) V7 Licence Agreement

    Supply and support of EDRMS V7 licences providing secure centralized document and records management with regulatory compliance and business integration capabilities.

    £43,732ORBIT GROUP LIMITED
    Published 13 Aug 2026
    Financial Services🇬🇧United Kingdom

    Life Insurance Provider for Employee Death Benefits

    Procurement of a Group Life Assurance insurance provider to deliver death in service benefits for permanent employees.

    ORBIT GROUP LIMITED
    Published 11 Aug 2026

    Open in IT & Software

    4 open listingsView all →
    IT & Software🇬🇧United Kingdom

    Learner Management System for RAF Apprenticeships

    Develop and provide a comprehensive Learner Management System to support online training delivery and assessment management for the RAF Apprenticeships Programme.

    est.£750,000Defence Equipment and Support
    Published 13 Aug 2026
    OpenIT & Software🇬🇧United Kingdom

    Information and Communications Technology (ICT) Products and Services

    Opportunity to supply a comprehensive range of ICT products, software, and professional services to public sector organizations through a Dynamic Market framework.

    Commercial Services Kent Limited
    Published 13 Aug 2026
    OpenIT & Software🇬🇧United Kingdom

    Digital Platform for Patient Entertainment and Communication

    Develop a unified digital patient platform combining entertainment, device management, and care communication for hospital bedside use.

    UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST
    Published 13 Aug 2026
    OpenIT & Software🇬🇧United Kingdom

    Digital Platform for Patient Experience and Communication

    Develop an integrated digital platform to replace fragmented bedside systems and improve patient experience, communication, and care engagement.

    UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST
    Published 13 Aug 2026
    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06e3d7
    OG
    Buyer
    ORBIT GROUP LIMITED
    Sector
    IT & Software