Awarded contract

Social Media Analytics Tool for HMRC Services

Awarded
£175.5k
Published 10 Aug 2026

Develop a social media listening and analytics platform to monitor public sentiment about HMRC services across social channels, forums, and news outlets.

United KingdomPublished 10 Aug 2026· TodayContracts Finder

Decision brief

4 fields
  • Contract value
    £175,500
    Pounds sterling
  • Tender closed
    4 Jun 2026
    2 months ago
  • Sector
    Browse related listings
  • Location
    United Kingdom

Suppliers

1 supplier

Lifecycle

Awarded

Contract awarded. Originally published today.

10 Aug 20264 Jun 2026

Brief

The UK tax authority (HMRC) seeks a Social Media Listening Tool to monitor and analyze sentiment across social media platforms, forums, and news sources regarding HMRC services and policies. The tool should aggregate customer and stakeholder feedback to help HMRC understand public perception, identify emerging issues, and improve service delivery. Key requirements include real-time monitoring, sentiment analysis, multi-channel data collection, and reporting capabilities to support evidence-based decision-making across the organization.

Track record

3 awards · 3 winners
Open field

No single supplier dominates the field.

In it software, H M REVENUE CUSTOMS has awarded 3 contracts to 3 suppliers.

Who wins here
  1. CDW LIMITED1× · 33%
  2. SOFTCAT PLC1× · 33%

Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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