External Arrears Management Service for Homeowners

Places for People is seeking an experienced external provider to deliver a comprehensive home ownership arrears management service. The provider will handle the collection of rent and service charges from homeowners, including tracing, recovery, and enforcement activities across all property types (shared ownership, leasehold, and freehold). Key responsibilities include designing, implementing, and managing day-to-day arrears casework and collection activities. Places for People will maintain strategic oversight, governance, and accountability for vulnerable or complex cases to ensure appropriate customer protection. This is an outsourced service opportunity for organizations with expertise in arrears management, debt recovery, and customer-focused collection practices.