Awarded contract

24/7 Emergency Out-of-Hours Contact Centre Services

Awarded
£805k
Published 5 Aug 2026

Guinness Partnership is seeking a supplier to provide 24/7 emergency out-of-hours contact centre services for residents, including telephone support and potential web-based communication channels.

United Kingdom· LondonPublished 5 Aug 2026· 5 days agoFind a Tender

Decision brief

4 fields
  • Contract value
    £805,000
    Pounds sterling
  • Closing date
    Rolling
    No closing date published
  • Sector
    Browse related listings
  • Location
    United Kingdom
    London

Suppliers

1 supplier

Lifecycle

Awarded

Contract awarded. Originally published 5 days ago.

5 August 2026
Awarded — no open tender advertised

Brief

The Guinness Partnership Limited seeks a contact centre service provider to handle emergency calls outside standard operating hours. The service must provide 24/7/365 telephone access for residents facing immediate health and safety risks. Coverage is required weekdays 8pm-8am, weekends 8pm Friday through 8am Monday, and all public holidays. The supplier should also provide backup support during normal working hours when the in-house contact centre is unavailable. Additional communication channels such as email and web chat may be required during the contract term. This is a critical service supporting vulnerable residents requiring immediate emergency response capabilities.

Track record

6 awards · 6 winners
Open field

No single supplier dominates the field.

In professional services, The Guinness Partnership has awarded 6 contracts to 6 suppliers.

Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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