Temporary Worker Staffing Services

The Financial Ombudsman Service seeks a supplier to provide flexible temporary worker staffing services under a four-year call-off contract. The supplier will deliver end-to-end managed recruitment services, including candidate sourcing and assessment, onboarding, worker management, performance reporting, and compliance support. Services will cover investigative, operational, and related support functions to meet fluctuating case volumes and operational demands. The contract includes optional HR services such as assessment centres, applicant tracking systems, screening and vetting, payroll management, permanent recruitment, and workforce development support. Volumes are demand-led and will vary based on the organisation's changing resourcing needs. The supplier must provide management information, compliance assurance, and ongoing relationship management to ensure service continuity and operational resilience.