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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsDigital Services Platform Development – Contact Management Software
    Awarded contract

    Digital Services Platform Development – Contact Management Software

    Awarded
    €5m
    Published 17 Aug 2026

    SDCC seeks development services to build a modern Digital Services Platform for improved customer contact management and issue resolution.

    🇮🇪IrelandPublished 17 Aug 2026· 3 days agoviaTED
    Awarded
    €5m
    Published 17 Aug 2026

    Decision brief

    4 fields
    • Contract value
      €5,000,000
      Euros
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇮🇪Ireland

    Suppliers

    1 supplier
    • AB
      Abavus Ltd.
      Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 days ago.

    17 August 2026
    Awarded — no open tender advertised

    Brief

    South Dublin County Council (SDCC) is seeking a qualified software development service provider to build a new Digital Services Platform. This system will modernize customer care and issue resolution processes, enabling the council to handle growing volumes of customer requests more efficiently. The platform should streamline workflows, improve response times, and enhance the overall customer experience. This is Version 2 of the procurement specification (CFT 3942), indicating refinements to the initial requirements based on stakeholder feedback. Interested suppliers should have experience in enterprise-level contact management software, digital transformation projects, and customer-facing platforms.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, SOUTH DUBLIN COUNTY COUNCIL has awarded 1 contract to 1 supplier.

    Who wins here
    1. Abavus Ltd.1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceTED

    Award notice and full record on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    567606-2026
    SD
    Buyer
    SOUTH DUBLIN COUNTY COUNCIL
    Sector
    IT & Software