Resident Survey Services for Housing and Assets

This contract provides comprehensive resident satisfaction survey services for housing and asset management. The supplier will deliver multiple survey types including: the annual Tenant Satisfaction Measures (TSM) perception survey required by regulators, the annual Leaseholder Satisfaction Survey, and monthly surveys covering Repairs, Caretaking, Anti-Social Behaviour (ASB), and Tenancy Sustainment. The supplier must manage all aspects of survey delivery including resident sampling and outreach, questionnaire administration, data collection and secure handling of personal data, statistical analysis, and reporting. All outputs must comply with Regulator of Social Housing (RSH) requirements for statutory reporting. The service supports regulatory compliance and provides actionable insights to improve housing service delivery. Suitable suppliers should have experience in survey administration, data security, resident engagement, and regulatory reporting for social housing organisations.