Hosted CRM and Asset Management System for Taunton Town Council

Taunton Town Council seeks a hosted Customer Relationship Management (CRM), asset management, and mobile working system to consolidate fragmented data across multiple platforms into a single operational record. The system must manage diverse asset categories including bins, buildings, defibrillators, footpaths, noticeboards, parks, signs, speed indicator devices, toilets, trees, and configurable additions. Key objectives include improving service request handling, enabling mobile workforce operations, enhancing management reporting, and supporting future service expansion. The initial contract runs for one year (estimated value under GBP 20,000 including setup), with optional annual renewals available up to four years and a total contract value of GBP 30,000. Suppliers should demonstrate how their solution meets stated requirements through functional and outcome-based explanations, supported by evidence from comparable local authority implementations. The system must provide consistent, current information to operational staff and managers while improving visibility, timeliness, and accountability of Council service delivery.