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    ContractsDigital Customer Information Systems Support and Maintenance
    Awarded contract

    Digital Customer Information Systems Support and Maintenance

    Awarded
    £6.3m
    Published 31 Jul 2026

    Supply, implementation, and ongoing support for GA Trains' Digital Customer Information System to improve passenger experience and operational efficiency across the network.

    🇬🇧United Kingdom· LondonPublished 31 Jul 2026· 5 days agoviaFind a Tender
    Awarded
    £6.3m
    Published 31 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £6,283,000
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Engineering
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • BU
      BLACKBOX COMPANY (UK) LIMITED
      Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 5 days ago.

    31 July 2026
    Awarded — no open tender advertised

    Brief

    GA Trains seeks a supplier to provide comprehensive support and maintenance services for the Digital Customer Information System (DCIS), a customer information platform designed to enhance the passenger journey experience. The supplier will be responsible for the supply, implementation, ongoing technical support, and lifecycle maintenance of the system. Key responsibilities include: delivering timely, accurate, and consistent travel information across multiple customer touchpoints (websites, mobile apps, station displays, etc.); providing frontline staff with real-time access to operational information to improve passenger assistance and query resolution; supporting control room teams with enhanced visibility and communication tools for managing service changes, disruptions, and daily operations. The successful supplier will demonstrate expertise in customer information systems, proven experience supporting multi-channel platforms, strong technical support capabilities, and a commitment to service reliability. This opportunity is ideal for suppliers with experience in transport or passenger-facing information systems who can demonstrate their ability to improve operational efficiency, passenger satisfaction, and service resilience through effective system management and support.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In engineering, GA TRAINS LIMITED has awarded 1 contract to 1 supplier.

    Who wins here
    1. BLACKBOX COMPANY (UK) LIMITED1× · 100%

    Across engineering, the most active winners are GO ENERGY LT, HARMONY FIRE LIMITED, SENERGOS AS — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06d8c3
    GT
    Buyer
    GA TRAINS LIMITED
    Sector
    Engineering