24/7 Emergency Switchboard Service

This opportunity involves providing a high-quality, scalable out-of-hours switchboard service that enables residents to contact the council easily at any time, particularly when they are in vulnerable situations. The service should handle emergency calls and non-urgent inquiries outside standard business hours, ensuring reliable and professional response to residents seeking support. Suppliers should demonstrate capability to manage call volumes, integrate with council systems, provide trained operators, and maintain service quality standards across all hours of operation.