Crisis Text Helpline Service for North West and North Central London

The NHS West and North Integrated Care Board is seeking a qualified provider to deliver a Crisis Text Helpline Service for individuals of all ages across North West London and North Central London. This is a fully managed clinical service that operates in parallel with NHS 111 services to provide mental health support and crisis intervention via text messaging. The service aims to reduce crisis episodes across all age groups by offering an accessible alternative communication channel for mental health support. Providers should have experience delivering clinical mental health services, crisis support, and text-based helpline operations.