Digital Prevention Gateway for Housing Support Services

Purpose To implement a digital prevention gateway that supports Housing Solutions by improving homelessness triage and early intervention, enabling residents to access financial support such as grants and benefits, and reducing demand on frontline services. Scope The solution must provide a hybrid model with both self-service and assisted support options: • Residents can self-serve to find and apply for available support • Milton Keynes Council (MKCC) can configure customized application pathways for internal schemes • Officers and support workers can assist residents and submit applications on their behalf Users • Residents (self-serve access) • Officers and support workers (assisted journey support) • MKCC staff (administration portal for application review and decision-making) Delierables Suppliers should provide a digital platform that integrates triage functionality, benefit eligibility checking, application management, and administrative workflows to support vulnerable residents in accessing housing-related financial assistance.