Revenue Protection Services for Northern Trains Network

Northern Trains seeks a qualified service provider to deliver comprehensive revenue protection services across its station network. The contract requires delivery of ticketless travel reduction initiatives through dedicated teams performing station gate operations, revenue enforcement, and related support functions. Key service components include: Ticket Checking (135,000 annual hours), Ticket Sales (39,000 annual hours), Revenue Enforcement Office Support (160,000 annual hours), Automatic Gate Operations (190,000 annual hours), Revenue Enforcement Team Leadership (46,000 annual hours), and Car Park Enforcement (8,344 annual hours). The provider must supply qualified personnel, management oversight, and operational support to maximize revenue collection and minimize fare evasion across the network. Bidders should demonstrate experience in revenue protection, staff management, and railway operations.