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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsDesigning a National Patient Feedback System for the NHS
    Awarded contract

    Designing a National Patient Feedback System for the NHS

    Awarded
    £395k
    Published 14 Aug 2026

    Design a unified national framework for collecting and acting on patient feedback to improve NHS services across England.

    🇬🇧United Kingdom· LondonPublished 14 Aug 2026· TodayviaFind a Tender
    Awarded
    £395k
    Published 14 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £395,001
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • KF
      Kings Fund
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published today.

    14 August 2026
    Awarded — no open tender advertised

    Brief

    This project seeks to develop a comprehensive, national model for collecting, processing, and using patient feedback across NHS England. The initiative will involve researching user needs, exploring practical design solutions, and mapping out system constraints to create a unified approach that improves how the NHS gathers and acts on patient feedback. Deliverables include a detailed system design that ensures feedback is purposeful, integrated, and focused on driving continuous improvement, plus a step-by-step implementation roadmap to guide the NHS's transition from current processes to the new model. This opportunity is ideal for organizations with expertise in healthcare systems design, patient engagement, data management, and change management.

    Track record

    22 awards · 21 winners
    Open field

    No single supplier dominates the field.

    In professional services, NHS ENGLAND has awarded 22 contracts to 21 suppliers.

    Who wins here
    1. The British Computer Society2× · 9%
    2. Healthcare Innovation Consortium Ltd1× · 5%
    3. Genius Within CIC1× · 5%
    4. NHS SHARED BUSINESS SERVICES LIMITED1× · 5%
    5. IQVIA LTD1× · 5%
    6. Xerox (UK) Ltd1× · 5%

    +15 more suppliers

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-0568b7
    NE
    Buyer
    NHS ENGLAND
    Sector
    Professional Services