Complaint Investigation and Review Services for Council Services

This opportunity seeks experienced complaint investigators and independent persons to investigate and review complaints across all council services, with particular focus on Children and Adult Social Care where statutory responsibilities apply. The service requires skilled professionals who can conduct impartial investigations, serve as independent review panel members, and provide expert assessment of complaints. This is essential work supporting accountability, compliance with statutory requirements, and service improvement across the council. Suitable suppliers should have demonstrated expertise in complaints handling, knowledge of social care regulations, and the ability to maintain independence and objectivity throughout investigation and review processes.