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    ContractsBusiness Operations Contract Extension for London Road User Charging System
    Awarded contract

    Business Operations Contract Extension for London Road User Charging System

    Awarded
    £425m
    Published 11 Jun 2026

    TfL is extending Capita's Road User Charging Business Operations contract for up to 7 years to maintain service continuity while procuring and transitioning to a new combined Business and Enforcement Operations system.

    🇬🇧United Kingdom· EnglandPublished 11 Jun 2026· 2 months agoviaFind a Tender
    Awarded
    £425m
    Published 11 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £425,000,000
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Transport & Logistics
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • CB
      CAPITA BUSINESS SERVICES LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    11 June 2026
    Awarded — no open tender advertised

    Brief

    Transport for London (TfL) is extending its Business Operations (BOps) contract with Capita Business Services Limited to continue supporting the Road User Charging (RUC) system. The BOps contract provides essential services including payment processing, multi-channel customer interactions, record handling and verification, and system interfaces for enforcement operations. This extension is necessary because TfL is planning a major competitive procurement to combine the current Business Operations and Enforcement Operations contracts into a single integrated contract (BEOps). Due to the scale, complexity, and technical requirements of designing, building, and safely deploying a replacement system, the full procurement and transition process is estimated to take a minimum of 5 years, with contract award expected around mid-2029. Without this extension, there would be critical service gaps and unacceptable risks to public-facing services, statutory compliance, and the accuracy of charging and enforcement operations. TfL intends to award Capita an initial 5-year extension with an optional extension up to a maximum of 7 years, subject to governance approvals. This allows sufficient time for comprehensive procurement, system development, integration testing, and phased migration of live services and data to the new combined BEOps system.

    Track record

    40 awards · 9 winners
    Open field

    No single supplier dominates the field.

    In transport logistics, TRANSPORT FOR LONDON has awarded 40 contracts to 9 suppliers.

    Who wins here
    1. Arriva London South18× · 45%
    2. Metroline7× · 18%
    3. Metroline Travel4× · 10%
    4. CAPITA BUSINESS SERVICES LIMITED3× · 8%
    5. Metroline West2× · 5%
    6. Arriva London North2× · 5%

    +3 more suppliers

    Across transport logistics, the most active winners are 24X7 LTD, Courtesy Cars Redhill Ltd, SKYLINE TAXIS — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06b387
    TF
    Buyer
    TRANSPORT FOR LONDON
    Sector
    Transport & Logistics