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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsIT Support Ticketing System
    Awarded contract

    IT Support Ticketing System

    Status
    Awarded
    Published 4 Jun 2026

    Software ticketing solution to centralize and streamline customer enquiry management across IT and departmental teams.

    🇬🇧United Kingdom· EnglandPublished 4 Jun 2026· 2 months agoviaFind a Tender
    Status
    Awarded
    Published 4 Jun 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • HS
      Halo Service Solutions
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    4 June 2026
    Awarded — no open tender advertised

    Brief

    Procurement of a software solution to implement a centralized ticketing system for managing customer enquiries and service requests across IT and other departments. The system should streamline workflow management, improve request tracking, enable efficient assignment and prioritization of tasks, and provide visibility into service delivery performance. The solution should support multiple departments, facilitate communication between staff and customers, and generate reporting capabilities for service metrics and operational insights.

    Track record

    6 awards · 6 winners
    Open field

    No single supplier dominates the field.

    In it software, CANTERBURY CHRIST CHURCH UNIVERSITY has awarded 6 contracts to 6 suppliers.

    Who wins here
    1. ELSEVIER B V1× · 17%
    2. Halo Service Solutions1× · 17%
    3. Hootsuite1× · 17%
    4. Fry-IT trading as risr1× · 17%
    5. CULTURESHIFT COMMUNICATIONS LTD1× · 17%
    6. Think Learning c/o Totara Learning Ltd1× · 17%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06ae03
    CC
    Buyer
    CANTERBURY CHRIST CHURCH UNIVERSITY
    Sector
    IT & Software