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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsDVSA Call Centre Surge Capacity Support
    Open tender

    DVSA Call Centre Surge Capacity Support

    Contract value
    £3.5m
    Published 18 Jun 2026

    Provide flexible, scalable call centre capacity to help DVSA manage unexpected increases in customer contact volumes during demand surges.

    🇬🇧United Kingdom· EnglandPublished 18 Jun 2026· 2 months agoviaFind a Tender
    Contract value
    £3.5m
    Published 18 Jun 2026

    Decision brief

    4 fields
    • Contract value
      est.£3,500,000
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Lifecycle

    Open

    Open tender — no closing date published. Opened 2 months ago.

    18 June 2026
    Open tender · no closing date published

    Brief

    The Driver and Vehicle Standards Agency (DVSA) seeks call centre resource providers to support business continuity planning. This opportunity involves providing scalable call handling capacity that can be rapidly deployed during periods of unexpectedly high call volumes. The service is designed to manage demand spikes similar to those experienced during the COVID-19 pandemic, allowing DVSA to maintain service levels without permanent staffing increases. Suppliers should be able to provide flexible, short-notice scaling of call centre operations to handle temporary surges in customer contact.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In professional services, Driver And Vehicle Standards Agency has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. SOCIALLY RECRUITED LTD1× · 33%
    2. Wavemaker Limited t/a WPP 6501× · 33%
    3. THE NEWSPAPER LICENSING AGENCY LIMITED1× · 33%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-05159b
    DV
    Buyer
    Driver And Vehicle Standards Agency
    Sector
    Professional Services