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Cloud-Based Contact Platform for Transport for Greater Manchester

Tender closes
50d
30 Sept 2026 · in 7 weeks

TfGM seeks a cloud-based customer contact platform with multi-channel support to improve service delivery and customer experience across Greater Manchester's transport network.

United Kingdom· EnglandPublished 3 Jun 2026· 2 months agoFind a Tender

Decision brief

4 fields
  • Contract value
    Not disclosed
    Source did not declare a figure
  • Tender closes
    30 Sept 2026
    50 days left
  • Sector
    IT & Software
    Browse related listings
  • Location
    United Kingdom
    England

Lifecycle

Open

50 days left to bid. Opened 2 months ago, deadline 30 Sept 2026.

3 Jun 2026Today30 Sept 2026

Brief

Transport for Greater Manchester (TfGM) is planning to procure a modern customer contact platform to enhance service delivery across its multi-modal transport network. The solution will include a cloud-based platform supporting multiple communication channels (such as phone, email, chat, and social media), along with implementation services and ongoing technical support. The platform aims to improve customer experience by providing responsive, efficient service channels while increasing operational efficiency for TfGM staff. This procurement is suitable for vendors offering integrated contact center solutions, cloud infrastructure, change management services, and customer service support capabilities.

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