Student Phone and Text Support Line Services for University of Bath

Opportunity to provide phone and text-based student support services for the University of Bath. This contract (Lot B) seeks a supplier to operate and manage a dedicated communication line offering students access to support services via telephone and text messaging. The service should provide responsive, accessible support to students seeking assistance with various concerns and safeguarding matters. Suppliers should be experienced in managing high-volume communication channels, trained in student welfare and safeguarding protocols, and capable of handling sensitive inquiries professionally and confidentially.