Cloud-Based Equipment and Wheelchair Service Management System

Wakefield Council is procuring a modern, cloud-based Referral and Service Management Solution to streamline its integrated Equipment Service for adults and children across the district. The platform will manage the complete equipment lifecycle, including referral and assessment, ordering, delivery, maintenance, collection, decontamination, recycling, and asset disposal. Key features required include service user and referral management, equipment asset and inventory tracking, order processing, logistics and route optimisation, delivery and collection scheduling, maintenance management, mobile working capabilities, barcode and RFID scanning, comprehensive reporting and analytics, configurable workflows, and detailed audit trails. The solution must integrate with existing and future systems through standard interfaces and provide secure, role-based access for Council staff, NHS partners, and authorised users. Suppliers should offer a highly configurable and scalable system that reduces administrative burden, improves operational efficiency, provides real-time asset visibility, and supports person-centred service delivery while meeting information governance, security, and statutory compliance requirements. This pre-market engagement seeks supplier input on market capability, implementation approaches, innovation opportunities, and commercial models to inform the Council's procurement strategy and final specification.