Waste Information Services in The Hague

The municipality of The Hague intends to establish a framework agreement for the deployment of waste information officers. The goal is to engage with residents and businesses in The Hague in an accessible manner, providing information in multiple languages about waste regulations and cleanliness. Waste information officers will explain existing rules and preferred behaviors regarding waste management, including waste collection, bulky waste disposal, maintaining a clean environment, and waste separation. The municipality's Urban Management policy department has observed that personal contact is an effective way to explain these rules during other projects, such as the deployment of waste information officers in South Park or shopping streets. Residents can directly express their questions or concerns, making it a more approachable option than contacting customer service. The experience from previous years shows that the relationship between the municipality and residents improves through the work of waste information officers.