Secure Online Chat and Community Platform for Student Recruitment

The University of South Wales is seeking a cloud-based platform that enables prospective students to communicate directly with current student ambassadors and university staff through secure, one-to-one messaging and moderated group discussion spaces. The platform must be scalable, secure, and support the complete student recruitment journey from initial enquiry to enrollment. Key requirements include integration with UK higher education admissions systems, asynchronous messaging capabilities to accommodate different time zones, role-based access controls for students, ambassadors, and staff, and community features that facilitate peer support and networking. The solution should provide administrative tools for moderation, message management, and integration with the university's existing systems and external admissions platforms.